Effective Date: July 28, 2026

Hydration Haven IV & Wellness ("Hydration Haven," "Company," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.hydrationhavenmo.com (the "Website"), schedule appointments, communicate with us, or receive our services.

By using our Website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

This may include:

• Name

• Email address

• Telephone number

• Mailing address

• Date of birth

• Emergency contact information

• Any information you voluntarily submit through forms, appointment requests, or communications.

Health Information

When requesting medical or wellness services, we may collect health-related information necessary to determine whether treatment is appropriate. This may include:

• Medical history

• Current medications

• Allergies

• Lifestyle information

• Wellness goals

• Laboratory results

• Information discussed during consultations

Where applicable, this information may constitute Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

Payment Information

Payments are processed securely through third-party payment processors. We do not store complete credit or debit card information on our Website or servers.

Website Usage Information

When you visit our Website, we may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referral source

• Date and time of access

• Website usage statistics

Cookies and Similar Technologies

We use cookies and similar technologies to:

• Improve Website functionality

• Remember user preferences

• Analyze Website traffic

• Improve user experience

• Measure marketing effectiveness

You may disable cookies through your browser settings; however, doing so may affect certain Website features.

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2. How We Use Your Information

We may use your information to:

• Schedule and manage appointments

• Provide IV therapy, hormone optimization, medical weight management, functional medicine, peptide therapy, vitamin injections, wellness consultations, and other healthcare services

• Verify your identity

• Respond to inquiries

• Process payments

• Send appointment reminders and follow-up communications

• Improve our Website and services

• Conduct quality assurance and internal business operations

• Meet legal, regulatory, licensing, and compliance requirements

• Protect against fraud, misuse, or unauthorized access

We only collect information reasonably necessary for these purposes.

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3. How We Share Information

We do not sell or rent your personal information.

We may disclose information only in the following circumstances:

Service Providers

We may share information with trusted vendors who assist with:

• Website hosting

• Scheduling systems

• Payment processing

• Electronic medical records

• Laboratory services

• Secure communications

• Technology support

These providers are contractually obligated to safeguard your information.

Healthcare Operations

Information may be shared with healthcare providers, pharmacies, laboratories, or specialists when necessary for your care or as authorized by you.

Legal Requirements

We may disclose information when required to:

• Comply with applicable laws

• Respond to lawful requests

• Protect patient safety

• Protect our legal rights

• Prevent fraud or unlawful activity

Business Transactions

If Hydration Haven undergoes a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to applicable privacy laws.

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4. Data Security

We maintain reasonable administrative, physical, and technical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information using industry-standard security measures, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

5. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of information where permitted by law

• Request restrictions on certain uses of your information

• Withdraw consent where applicable

• Opt out of marketing communications

Please note that healthcare providers may be legally required to retain certain medical records even if deletion is requested.

Requests may be submitted to:

Email: hydrationhaven23@gmail.com

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6. HIPAA Notice

When Hydration Haven functions as a healthcare provider or business associate under HIPAA, Protected Health Information (PHI) is collected, used, and disclosed only as permitted by applicable federal and state law.

Our Notice of Privacy Practices, when applicable, provides additional information regarding your rights concerning PHI.

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7. SMS Communications

By voluntarily providing your mobile telephone number through our Website, appointment scheduling platform, intake forms, or other communications, you consent to receive text messages from Hydration Haven.

These communications may include:

• Appointment confirmations

• Appointment reminders

• Follow-up care instructions

• Customer service communications

• Account notifications

• Wellness program updates

• Service-related notifications

Message frequency varies.

Message and data rates may apply based upon your wireless carrier.

You may opt out at any time by replying STOP to any text message.

For assistance, reply HELP or contact us using the information below.

SMS consent is never sold, rented, or shared with third parties or affiliates for their marketing purposes.

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8. Email Communications

If you provide your email address, we may send:

• Appointment confirmations

• Treatment information

• Educational wellness content

• Company updates

• Promotional communications (where permitted by law)

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in those emails.

Healthcare-related communications may continue when necessary for patient care.

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9. Third-Party Websites

Our Website may contain links to third-party websites or services.

Hydration Haven is not responsible for the privacy practices, security, or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

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10. Children's Privacy

Our Website and healthcare services are intended for adults.

We do not knowingly collect personal information from children under the age of 18 without appropriate parental or legal guardian authorization, where permitted by law.

If we become aware that information has been collected from a child inappropriately, we will take reasonable steps to remove it.

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11. Retention of Information

We retain personal information only as long as necessary to:

• Provide healthcare services

• Meet legal and regulatory obligations

• Maintain medical records

• Resolve disputes

• Enforce agreements

Medical records are retained in accordance with applicable federal and state laws.

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12. Changes to This Privacy Policy

Hydration Haven reserves the right to modify this Privacy Policy at any time.

Any changes will become effective immediately upon posting the revised version on this page. Continued use of our Website after changes are posted constitutes acceptance of the updated Privacy Policy.

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13. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Hydration Haven IV & Wellness

Website: https://www.hydrationhavenmo.com

Email: hydrationhaven23@gmail.com

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